We value your trust. We gather only the customer information that is needed to conduct our business efficiently. We do not rent, sell or exchange information with outside companies for mailing or marketing purposes.
Please read the following to understand what personal information we may obtain about you and how it is used. As a user of the services provided by De La Espada you agree to this use.
INFORMATION YOU PROVIDE
You may provide us with your personal information by filling in forms on our website or by corresponding with us by phone, email, at exhibitions or otherwise.
INFORMATION WE COLLECT
Your questions or feedback, including your email address, if you contact De La Espada.
Your order history and contact details if you order from De La Espada.
Your Purchase Query history and contact details if you submit Purchase Queries.
Your email address, and in some cases name and country, when you sign up to our email newsletters.
How you use our email newsletters, for example, whether you open them and which links you click on.
Your Internet Protocol (IP) address, and details of which version of web browser you used.
Information on how you use the De La Espada website, using Google Analytics.
HOW WE USE YOUR INFORMATION
Processing Orders and Customer Service
We will use your details to effectively conduct our business, fulfilling our agreement with you including order processing and customer services.
Email Newsletters and E-Communications
We will send you our biweekly email newsletter informing you of products, exhibitions, and other news which we consider may be of interest to you. EU residents will only receive these emails if they have signed up to our mailing list through our website or social media channels, or provided consent.
You may instantly unsubscribe from our mailing list at any time by using the unsubscribe link in any of our email newsletters. Alternatively, you can submit your unsubscribe request to firstname.lastname@example.org.
Making Improvements to our Website and Services
We will make improvements to the De La Espada website by monitoring how you use it. Gathering your feedback will help us to improve our services, for example, our email newsletters.
Responding to Queries and Feedback
When you send us a question or comment, we will use the details you provide to respond.
We reserve the right to keep all queries, feedback, and customer details on De La Espada’s client management system and/or ordering system until such a time we deem it suitable to destroy them. We will take all reasonable steps to ensure all information remains confidential.
WHO HAS ACCESS TO YOUR INFORMATION
We may give information about you to the following, who may use it for the same purposes outlined above:
To employees and agents of De La Espada, business partners, suppliers and subcontractors to administer any accounts, products and services provided to you by De La Espada now or in the future.
To anyone to whom we transfer or may transfer our rights and duties under our agreement with you.
We may also disclose your personal information if required to do so by law.
THIRD PARTY WEBSITES
KEEPING YOUR DATA SECURE
We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.
Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit. Any data you send is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
WHERE WE STORE YOUR PERSONAL DATA
You can find out what information we hold about you, and ask us not to use any of the information we collect. More information on this is available here.
If you receive our email newsletters, you can unsubscribe at any time by clicking the 'unsubscribe’ links that appears in every email, or by writing to us at email@example.com