BUYING GUIDE

PURCHASING ADVICE

We partner with carefully selected retailers across the world. Together, we are able to offer De La Espada products globally.

De La Espada offers direct ordering only for those regions where we do not already have a retailer.

Where there is a retailer local to you, the best possible service can be offered through this retailer, both in terms of delivery and aftercare, so you will be referred to them. If you are uncertain which retailer is closest to you, please contact us for advice.

For sales advice and purchasing direct, please email us at sales@delaespada.com

WEBSITE ORDERS

Orders are not taken directly through this website. Placing items into your basket and checking out registers your interest in the specific products chosen. Once you register your interest in this way, you will be contacted within 24 to 48 hours to discuss final details, VAT/taxes, and shipping/delivery and be given a quotation before payment is taken. In many cases, and dependent on your location, you will be contacted by an authorised De La Espada retailer near you, rather than De La Espada directly, who will hold the details of the items you chose on this website.

If you require assistance, contact our sales team at sales@delaespada.com.

PAYMENT

De La Espada accepts payment by bank transfer.

Our retailers offer various payment methods.

PRICES

The prices listed on this website are retail prices in US Dollars exclusive of sales tax. Sales tax will be applied at time of order.

TAXES

Sales tax is applicable for purchases in the USA, and VAT is applicable for purchases in the UK and Europe. Outside of these markets, import duties and other local taxes may apply.

DELIVERY

Direct orders are to be shipped to a reputable delivery firm. Shipping directly to the customer address is not possible (exceptions apply), as loading and unloading requires a loading bay. In some markets we can recommend a delivery firm, but the customer is responsible for researching any firm they choose to use to ensure such firm offers a reliable, professional service.

Your local retailer can offer you more delivery options.

LEAD TIMES

We are currently operating on a standard estimated lead time of 10-12 weeks to US addresses. This comprises a 6 week manufacturing lead time plus 4-6 week shipping time.

A small number of products are on an extended lead time, 10 or 14 week manufacturing lead time to the factory door plus 4-6 week shipping time. Product-relevant manufacturing lead times are indicated on the product pages of this website.

Please check with your local retailer for delivery times to your destination.

READY-TO-SHIP PRODUCTS

Select products are ready to ship from our factory in Portugal. Find the current ready-to-ship products here. Please note that these items are sold on a first-come-first-served basis. If you are interested in purchasing, please contact your nearest retailer or the De La Espada sales team at sales@delaespada.com

WARRANTY AND AFTER CARE

We offer a 5-year warranty on all of our products. In addition, we offer a lifetime repair service for all of our products, which is explained in greater depth here.

MATERIALS

We recognise that an important part of making your purchase decision is a consideration of colours, fabrics and finishes. Samples of timber, HDF, fabric, and leather are available and can be requested from our retailers or directly from De La Espada at sales@delaespada.com

WHEN YOUR FURNITURE ARRIVES

Please make sure to inspect the packaging and your furniture thoroughly when it arrives. Our packaging is carefully engineered to protect our furniture from damages, however damages may occur in exceptional circumstances.

It is important to take care with moving, unwrapping, and assembling/installing the furniture. Information on best practises can be found in our documents: Unpacking Your Furniture, Looking After Your Furniture, Winter Care, and our product assembly instructions.

Please be aware that wood is hygroscopic, meaning it continues to react to the moisture in its environment throughout its lifetime. It may swell in reaction to a very humid environment, or crack in reaction to a very dry environment. It is important that you monitor the relative humidity of the product’s environment throughout its life, and alter its environment as needed to achieve ideal conditions of 50% relative humidity at 20°C/68°F. Find further guidance on protecting your furniture in our Looking After Your Furniture pack and Winter Care Instructions.

IF YOUR FURNITURE ARRIVES DAMAGED

In the event your furniture and/or the packaging arrives damaged, you should note this on the delivery note or the Bill of Lading, as relevant. Report the damages to the retailer where the products were purchased, as below.

In case of curbside delivery: as long as you note any damage to the packaging on the bill of lading you can sign for your furniture. Given our packaging, it is likely your furniture is fine. If you can, take pictures of the damage to the box(es), then proceed to unpack and inspect the furniture. Follow the instructions in our Damage Report Procedure document. A complete report will help our team evaluate the case and speed up the claims process.

Next, call customer service at your retailer to notify them of the problem. Please Note: we will not be able to accept any claims made later than 72 hours after the arrival of your furniture.

We try to package our products as efficiently as possible but our principal goal remains to protect your furniture during delivery. This means you will have some waste once you unpack your order, so you will be tempted to throw away this packaging. However, if for any reason your shipment arrives damaged, please retain packaging for further inspection. Failure to do so might void your claim.

IMPORTANT

Please use only your hands to open the packaging. Do not use a knife, as you might unknowingly damage your furniture. The damage done by not observing this guideline is very typical, and can be identified beyond doubt. Unfortunately, we will not be able to repair, replace or otherwise compensate you for any furniture that bears these marks.